Senior Director, Trade Operations & Patient Services

Categories: Commercial
Crinetics is a pharmaceutical company based in San Diego, California that develops much-needed therapies for people with rare endocrine diseases. We were founded by a dedicated team of scientists with the simple belief that better therapies developed from rigorous innovation can lead to better lives. Our work continues to make a real difference in the lives of patients. We have a prolific discovery engine and robust pipeline across preclinical and clinical development. We are driven by science with a patient-centric and team-oriented culture. This is an exciting time to join Crinetics as we shape our organization into the world’s premier fully integrated endocrine company from discovery to patients. Come join our team as we transform the lives of others.
Position Summary
The Senior Director, Trade Operations & Patient Services will be responsible for designing, contracting, and managing the distribution, pharmacy process, channel support, and hub/patient services for various products across the organization. In this role you will also be responsible for identifying and presenting key business opportunities within the partner network to allow for the efficient operation of all patient and practice services. This role will require close partnership between internal team leaders and functions to deliver on achieving the optimization of the commercial channel, compliance standards, problem solving, best practices and ingraining a cultural mindset of continuous improvement.
These may include but are not limited to:
  • Responsible for overall account management and contracting of trade and patient services accounts (including establishing, developing and maintaining executive “C” level business relationships)
  • Manage business relationships and business partners, internally and externally, on transactional and strategic issues
  • Assist with determining appropriate innovations to pursue based on analysis and make recommendations to leadership
  • Establish, and continuously monitor patient enrollment, onboarding, and continuation of therapies to ensure high satisfaction of patient experience and service levels
  • Work with department leadership to connect with Legal and Regulatory to ensure compliant functioning of all program operations
  • Synthesize relevant information (qualitative/quantitative) systematically via sound logic and distil the essentials for strategic planning with leadership.
  • Aid in the development of patient support systems and tools in partnership with sales, marketing, business operations and IT to ensure the patient services functionality is positioned to support company objectives
  • Develop and maintain program call guides, SOPs, Resource Documents, work instructions for patient support center personnel, working closely with marketing, regulatory, legal and medical affairs
  • Serve as a subject matter expert for patient support and reimbursement services to field sales teams, interacting with physicians/office staff in the field when needed, including experience in prior authorizations and appeal submissions to payers
  • Develop account specific strategic business plans, execute against them, and provide quarterly business updates
  • Communicate with field sales management on a regular basis, troubleshooting product access situations, and advising on the best course of action and/or improvement
  • Will understand the market for products covered both under the PBM and Medical benefit in terms of coverage and reimbursement issues impacting company products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies, and potential barriers to provider and patient access
  • Develop systems and tools to ensure the channel management is positioned to support company objectives and provide visibility to product demand, vendor management, and channel enhancement opportunities
  • Represent the company at major trade conferences to monitor business trends and best practices and meet with assigned accounts as appropriate
  • Comply with all Company policies while embracing Company values
  • Other duties as assigned by your supervisor.
  • Bachelor’s degree in a science related field required. Advanced degree in healthcare related field preferred
  • 15+ years of relevant experience in biotechnology or pharmaceutical field with minimum 10 years direct distribution/channel and patient services experience
  • 10+ years in a supervisory role
  • Prior Authorization Certified Specialist (PACS) or similar Prior Authorization certification preferred
  • Expertise in channel trade solutions, contracts and contract negotiations, pharmacy processing systems, specialty pharmacy operations, and copay, voucher, free drug supply and patient assistance programs (PAP) management
  • Previous experience with HCPs, specialty pharmacies, hospitals, nurses, group purchasing organizations (GPOs), managed care organizations (MCOs), and other relevant healthcare entities
  • Capabilities in establishing and measuring key performance indicators (KPIs) and reporting status and progress, including wireframing for case event reporting
  • Excellence in supporting the organization by mitigating gaps identified to ensure business continuity
  • Strong proficiency with channel project practices, tools and methodology including Gantt Charts, MS Project, Power Point, SharePoint, customer relationship management (CRM) platforms, and data aggregation
  • Complex problem-solving abilities with focus on accomplishing company goals and objectives in a dynamic business environment
  • Outstanding written and oral communication and negotiation skills are essential
  • Strong interpersonal skills capable of working with a diverse group of people.
  • Independent and self-driven
  • Demonstrated leadership with focus, drive to success, and a proven history of results
Equipment:   PC, scanners, voice mail and e-mail systems, and common office machines, or ability to be trained. 
Software Knowledge:  CRMs, pharmacy adjudication software, QuickBase, Excel, Word, PowerPoint, contract databases, patient registries, and PA/Appeal submissions platforms.
Physical Demands and Work Environment:
Physical Activities: On a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Some walking and lifting up to 25 lbs. may be required. The noise level in the work environment is typically low to moderate. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.
Laboratory Activities (if applicable): Biology and chemical laboratory environment experience needed. Environmental health and safety requirements also apply.
You may be required to travel for up to 50% of your time.
The Anticipated Base Salary Range:$260,000-270,500
In addition to your base pay, our total rewards program consists of a discretionary annual target bonus, stock options, ESPP, and 401k match. We also provide top-notch health insurance plans for employees (and their families) to include medical, dental, vision and basic life insurance, 20 days of PTO, 10 paid holidays, and a winter company shutdown.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience and education. Crinetics Pharmaceuticals is a multi-state employer, and this salary range may not reflect positions that work in other states. Your recruiter can share more about the specific salary range during the hiring process.
Equal Opportunity Employer: Crinetics is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion or similar philosophical beliefs, disability, marital and civil union status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws
Vaccination requirement: Following extensive monitoring, research, consideration of business implications, and advice from internal and external experts, Crinetics requires that all employees and contractors be fully vaccinated and have received the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.